1. Overview & Commitment
Our promise to guard your digital privacy
Welcome to TexaBot ("TexaBot", "we", "us", or "our"). TexaBot is an enterprise-ready WhatsApp Business CRM, AI Chatbot, and Omnichannel Automation platform. We respect your right to data privacy and are dedicated to operating with complete transparency regarding how we collect, store, transmit, and protect your information.
This Privacy Policy applies to all services, web dashboards, APIs, mobile responsive tools, and software solutions provided under the TexaBot brand. By accessing or using our platform, you acknowledge that you have read and understood the practices described herein.
2. Information We Collect
Categories of personal & operational data collected
To deliver seamless AI messaging and WhatsApp CRM functionalities, we collect information across three main vectors:
A. Account & Profile Information
When registering an account, we collect your full name, business email address, phone number, company profile, billing address, and account login credentials.
B. WhatsApp Business & Messaging Data
To process automated chatbot flows and inbox messages, we handle Meta WhatsApp Phone Number IDs, System Access Tokens, incoming customer phone numbers, incoming message text, media attachments, and status delivery reports.
C. Technical & Diagnostic Telemetry
We automatically log IP addresses, browser types, operating system details, access timestamps, API request latency, and diagnostic stack traces to prevent fraud and ensure 99.9% uptime.
3. How We Use Information
Purposes behind our data processing activities
We process collected data exclusively for explicit, legitimate business purposes:
- Provisioning, routing, and maintaining automated WhatsApp chatbot response systems.
- Fulfilling billing transactions, tracking subscription limits, and processing invoices.
- Sending vital system notifications, account alerts, security updates, and feature announcements.
- Training custom AI knowledge base vectors specific to your workspace (kept strictly isolated per account).
- Monitoring system integrity, preventing abuse, spam, and enforcing TexaBot terms of service.
4. WhatsApp Cloud API & Security
Meta ecosystem integration & data isolation
TexaBot integrates with Meta's official WhatsApp Business Cloud API. When messages are sent or received through your TexaBot workspace:
In-Transit Encryption
All communication between Meta servers and TexaBot webhooks uses enforced TLS 1.3 encryption.
Temporary Message Buffer
Messages are stored strictly as long as necessary to complete agent responses or CRM inbox archiving.
5. Cookies & Analytical Tracking
Managing web sessions & preference cookies
TexaBot uses session cookies and localized storage tokens to manage authentication states, preserve user interface preferences (such as Dark/Light theme mode), and analyze platform aggregate performance. You can manage or disable cookie settings directly through your web browser preferences at any time.
6. Data Sharing & Sub-processors
Strictly vetted third-party service providers
We do not share your personal data with third parties except for trusted infrastructure sub-processors essential to service delivery:
- Meta Platforms Inc. (WhatsApp Cloud API infrastructure)
- Google Cloud / AWS (Encrypted data hosting & database clusters)
- Stripe / Razorpay (PCI-DSS compliant payment gateways)
7. Security & Encryption Standards
Enterprise grade safeguards & access controls
TexaBot enforces industry-standard administrative, physical, and technological security controls to safeguard data against unauthorized access, loss, alteration, or disclosure.
8. Your Privacy Rights (GDPR & CCPA)
Full ownership and rights over your data
Right to Access
Request export copies of all stored personal records.
Right to Rectification
Update or correct outdated account details anytime.
Right to Erasure (To Be Forgotten)
Permanently wipe your account data and chat logs.
Right to Object & Restrict
Opt-out of non-essential promotional communications.
9. Data Retention & Erasure
How long we store your data
Account profile information is retained as long as your TexaBot account remains active. Upon subscription cancellation or explicit account termination, all stored chat logs, contact databases, and API keys are permanently deleted within 30 days.
10. Contact Our Privacy Office
Direct channel for compliance & privacy requests
If you have questions, privacy inquiries, or wish to exercise your data rights, please contact our Data Protection Officer:
Support Email: support@texabot.com, texabot.ai@gmail.com
Mobile: 9982222475, 7733844020
Address: 10/193 Sawran Path Mansarovar 302020
Opening Hours: Mon-Fri 10:00AM - 7:00 PM
